bg999's Privacy Policy

bg999 collects only the information necessary to provide and improve our services. The information collected can be divided into two main categories:

1.1 Information You Provide Directly

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Address details
• Documents submitted for identity verification (copy of national ID card or passport)
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details

1.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Website usage log data and session information
• Information obtained from cookies and similar tracking technologies
• Transaction history and gameplay records

bg999 uses your personal information for the following legitimate purposes:

• Creating, managing, and verifying your account and ensuring service delivery.
• Processing payments and confirming transactions in accordance with our terms and conditions.
• Age verification — ensuring services are provided only to those aged 21 or above.
• Preventing fraud, ensuring security, and helping to combat financial crime.
• Customer support — resolving your issues via email or 24/7 live chat.
• Implementing and monitoring responsible gambling measures.
• Statistical analysis to improve the performance of our platform.
• Sending relevant promotional communications (subject to your consent).

bg999 does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

Necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, and customer support operations. These partners are contractually bound to follow our guidelines and privacy standards.

3.2 Legal Obligations

If bg999 is required to disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable law, it will fulfill that obligation. In such cases, only the minimum amount of information necessary will be disclosed.

3.3 Business Changes

If there is a change in bg999's business structure (such as a merger or acquisition), your information may be transferred to the new managing entity. You will be notified in a timely manner before any such change takes place.

bg999 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain the basic functionality of the website and manage your session. These cannot be disabled.
• Functionality Cookies: Help remember your preferences and settings, such as language preference.
• Analytics Cookies: Collect aggregate statistics to understand how users interact with the site.

You can control cookies through your browser settings, however disabling certain cookies may prevent some features of the site from working properly.

bg999 has adopted industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL (Secure Sockets Layer) technology.
• Access Controls: Only authorized personnel can access your information, and only when there is a valid reason to do so.
• Regular Audits: Regular internal audits are conducted to ensure the effectiveness of security measures.
• Data Minimization: Only the minimum amount of information necessary to provide the service is collected.
• Staff Training: All our staff are trained in privacy and data protection and are contractually bound to maintain confidentiality.

While we maintain the highest security measures, we acknowledge that transmitting information over the internet is not entirely risk-free. Your cooperation in protecting your data is also needed — in particular, keep your account password confidential and do not share it with anyone.

bg999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. General policy:

• Active account data: Retained for as long as the account remains active.
• Closed account data: May be retained for a specified period after account closure to meet legal and regulatory requirements.
• Transaction records: Retained for a specified period in accordance with financial regulatory obligations.
• Marketing data: Removed promptly after you withdraw your consent.

Once the retention requirement has ended, data is securely deleted or anonymized.

As a registered user of bg999, you have the following rights regarding your own information:

• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction or updating of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, although this may not be fully possible where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to opt out of marketing communications or withdraw your consent at any time.
• Right to Data Portability: The right to request your information in a structured, machine-readable format.

To exercise these rights, contact us by email at: [email protected]. We will verify your request and respond in a timely manner.

bg999's services are exclusively for adults — this platform operates only for those aged 21 or above. We do not knowingly collect any personal information from individuals under the age of 21.

If we become aware that a minor has used our services and provided information, we will immediately delete that information and close the associated account. If a guardian is aware of a minor using this platform, they may contact us at [email protected].

To operate bg999's services, your information may be stored or processed in technical infrastructure outside Bangladesh. Where information is transferred to another country, we ensure that:

• The third party receiving the transfer maintains privacy protections equivalent to those in this Policy.
• Their agreements with us include data protection obligations.
• Industry-standard protective measures (such as encryption) are used where applicable.

bg999 may, subject to your consent, send you relevant bonus offers, promotional news, or platform updates. Every marketing email will include an "unsubscribe" or opt-out option. To stop receiving marketing communications, you may:

• Use the "unsubscribe" link in the email.
• Change your marketing preferences from your account settings.
• Send a written request to [email protected].

Even after opting out, important account-related communications (password changes, transaction confirmations) will continue to be sent.

The bg999 platform may include third-party services for payment processing or other functions. These external services have their own privacy policies and bg999 is not responsible for their content or activities. You are encouraged to review the privacy policy of any third-party service before using it.

bg999 may amend this Privacy Policy at any time to keep pace with changes in its business operations, technology, or legal requirements. For significant changes, we will notify you in the following ways:

• Via a prominently displayed notice on the website.
• Via a direct notification to your registered email address.

Continued use of the service after changes have been made will be considered as your consent to the revised Policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

After receiving your request, we will get in touch as soon as possible and make every effort to resolve your concern. We are committed to maintaining a transparent and trustworthy relationship with bg999 users.